Learner Handbook
Before starting course, we recommend that you take the time to go through our Learner Handbook. It contains a wealth of valuable information about your course, including useful resources and the support services that are at your disposal. Familiarising yourself with this handbook will ensure you have all the necessary information to make the most of your learning experience.
- Welcome
- Term Dates
- ACL Learner Charter
- ACL Contact details
- How to give feedback to ACL – Compliments, Comments and Complaints
- Start and End of Course Surveys
- Attendance
- ACL Focus groups
- Access to facilities
- Learner ID Cards
- Fire Safety
- Personal Property
- Car Parking
- Refreshments
- Access to Learning Support
- Learner Wellbeing
- Safeguarding and Prevent
- British Values
- Learning online
- Virtual Learning Environment (VLE)
- Office 365
- WiFi
- Need support with digital technologies?
- Making Choices about future learning or career development.
- Health and Safety
- General Data Protection Regulation (GDPR)
- Plagiarism
- Help with course fees
- ACL Essex – Refund/Cancellation Policy
- Course Documentation
- ACL Venues
